RetvenoYou do you. We do the rest.

Terms of Service

Last updated: 2 June 2026

These Terms govern your use of Retveno (the “Service”). By creating an account or using the Service you agree to them. If you’re using Retveno on behalf of a business, you confirm you’re authorised to accept these Terms for it.

1. Who we are

The Service is provided by [Legal entity name], registered at [Registered address], Bulgaria (“Retveno”, “we”, “us”). Contact: [email protected].

2. The Service

Retveno is booking-management software for tour and adventure operators. It lets you manage tours, bookings, departures and waivers; capture bookings from messages and screenshots; send reminders; collect deposits; and sync your calendar. Features vary by plan and may change over time.

3. Accounts

  • You must provide accurate information and keep your login secure.
  • You’re responsible for activity under your account.
  • You must be at least 18 and able to enter a contract.
  • Tell us promptly at [email protected] if you suspect unauthorised access.

4. Plans, billing & “commission-free”

  • Paid plans are billed in advance on a recurring basis (monthly or yearly) until cancelled. Prices are shown on our Pricing page.
  • “Commission-free” means we don’t take a percentage of your bookings. You pay the plan fee only. Third parties you choose to use (e.g. Stripe for payments) may charge their own fees.
  • Payments are processed by Stripe; by subscribing you also agree to Stripe’s terms. We don’t store full card details.
  • You can cancel anytime; cancellation stops future renewals and takes effect at the end of the current billing period. [State your refund policy here, e.g. fees already paid are non-refundable except where required by law.]
  • We may change prices or plans with reasonable prior notice; changes apply from your next billing period.

5. Acceptable use

You agree not to:

  • Use the Service unlawfully or to process data you have no right to process.
  • Use the messaging-intake feature to read or capture messages you are not entitled to access, or in breach of WhatsApp, Instagram, Messenger or other platform terms.
  • Send unlawful, unsolicited or harassing communications via the Service.
  • Attempt to breach security, reverse engineer, scrape, or overload the Service.
  • Resell or provide the Service to third parties except as permitted.

We may suspend or terminate accounts that breach these Terms or put the Service, other users or third parties at risk.

6. Your data and your guests’ data

You keep ownership of the data you put into the Service. You grant us a limited licence to host and process it to provide the Service. For personal data of your guests and customers, you are the data controller and we act as your processor — our Privacy Policy and Data Processing terms apply. You are responsible for having a lawful basis to use that data and for informing your guests, including where the automatic intake feature is used.

7. Third-party integrations

Optional integrations (e.g. Google, Meta, Stripe, Twilio) are provided by third parties under their own terms. We’re not responsible for those services, and your use of them is at your own risk and subject to their terms and privacy policies. You can disconnect an integration at any time in settings.

8. Availability & changes

We work to keep the Service available but don’t guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features, and will give reasonable notice of material adverse changes where we can.

9. Intellectual property

The Service, including its software, design and branding, belongs to Retveno and its licensors. These Terms don’t transfer any of our intellectual property to you beyond the right to use the Service.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. We don’t warrant that automatic intake or AI extraction will be accurate or complete — you are responsible for reviewing and confirming every booking before relying on it.

11. Limitation of liability

To the maximum extent permitted by law, Retveno is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing limits liability that can’t be limited by law.

12. Indemnity

You agree to indemnify Retveno against claims arising from your unlawful use of the Service or your breach of these Terms, including claims by your guests relating to how you handled their data.

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for breach of these Terms or where required by law. On termination, your right to use the Service ends; we handle your data as described in the Privacy Policy and Data Deletion page.

14. Governing law & disputes

These Terms are governed by the laws of Bulgaria, and the courts of [city/jurisdiction] have jurisdiction, without affecting any mandatory consumer-protection rights you have where you live.

15. Changes to these Terms

We may update these Terms. We’ll update the “last updated” date and, for material changes, give reasonable notice. Continuing to use the Service after changes take effect means you accept them.

16. Contact

[email protected]. See also our Privacy Policy.