Commission-free booking software for Climbing & via ferrata operators who take bookings over WhatsApp, Instagram and Messenger. Turn every enquiry into a ready-to-confirm booking — one flat monthly price, 0% commission.
Climbing and via ferrata guides work to strict guide-to-client ratios and hand out a full kit per person. Retveno captures both from the enquiry so a group is never overbooked against its ratio.
No credit card required · Your guests keep using the apps they already love
Try it now — no signup
Real bookings don't arrive in one tidy message — they're a back-and-forth, with changed dates and afterthoughts. Watch us untangle the whole thread into a single booking, exactly like we do on autopilot.
Type a customer message below — or try the or example.
Your booking card will appear here.
We only read this one chat to show you the result — nothing is saved.
Built for operators
Connect your channels once and the messages customers send you on WhatsApp, Instagram and Messenger turn into ready-to-confirm bookings by themselves. No copy-paste, no typing, nothing for your guests to install — you just tap confirm. Only messages that mention a booking are ever read; never your private chats.
Unlike Rezdy or FareHarbor, we never take a cut of your bookings. One flat monthly price, every sale is yours.
Automatic SMS and WhatsApp reminders before each trip cut no-shows without you lifting a finger.
Connect WhatsApp, Instagram or Messenger once and every booking conversation turns into a pending booking with the customer name, dates, group size and contact details already filled in. Review and tap confirm — no copy-paste, no marketplace, nothing new for your guests to learn. Not a channel we connect to yet? Paste a screenshot and Retveno reads it into a draft booking.
Generic booking forms don't fit adventure activities. Guide ratios cap how many climbers can go out on a given route, and harness and helmet sizing has to be known before the kit is loaded. Retveno lets you define your own custom fields per tour — for example harness and helmet size, climbing experience, height, group ratio — so every booking captures exactly what you need to run the trip safely.
The guide-to-client ratio for the route — a safety parameter rather than a commercial one.
Sent with the booking and signed before arrival, so nobody is filling in paperwork at the meeting point. On the Pro plan.
A departure manifest you can open on your phone, carrying every custom field the booking captured — and exportable to CSV.
Guided climbing runs to ratios: a guide can take a fixed number of clients on a given route and no more, which makes capacity a safety parameter rather than a commercial one.
Routes also come in and out of condition through the season, so what you can offer this month is not what you offered last.
When the forecast moves, you move the departure — not forty chat threads. Seats, deposits and the guide assigned, in one view.
Harness and helmet sizing decides what the guide carries, and previous experience decides which route is even a candidate.
Overbooking against the ratio is the failure that matters most, because the fix on the day is telling someone they are not going.
One more guest can cost more than they pay — another vehicle, another guide, another van run. Retveno works it out per departure before you accept the booking.
See how departure profitability works →5 guests net €105 — €21 each, once you hire 2 × Guide.
A group of 4 earns more: €180.
| Guests | Needs | Net | Each |
|---|---|---|---|
| 1 | 1 × Guide | -€75 | -€75 |
| 2 | 1 × Guide | €10 | €5 |
| 3 | 1 × Guide | €95 | €31.67 |
| 4 | 1 × Guide | €180 | €45 |
| 5 | 2 × Guide | €105 | €21 |
| 6 | 2 × Guide | €190 | €31.67 |
| 7 | 2 × Guide | €275 | €39.29 |
| 8 | 2 × Guide | €360 | €45 |
| 9 | 3 × Guide | €285 | €31.67 |
| 10 | 3 × Guide | €370 | €37 |
| 11 | 3 × Guide | €455 | €41.36 |
| 12 | 3 × Guide | €540 | €45 |
| 13 | 4 × Guide | €465 | €35.77 |
| 14 | 4 × Guide | €550 | €39.29 |
| 15 | 4 × Guide | €635 | €42.33 |
| 16 | 4 × Guide | €720 | €45 |
| 17 | 5 × Guide | €645 | €37.94 |
| 18 | 5 × Guide | €730 | €40.56 |
The same hours, the same weather, the same customers — once with the admin you do now, and once with it already done.
You work out from chats who was on that route.
The departure lists everyone booked, against its capacity.
You spot it late and have to split them on the day.
Capacity is the ratio, so the booking stops at four.
You ask their experience, then lose the answer.
Climbing experience is captured before you confirm.
You guess sizes and carry spares for everyone.
Harness and helmet sizes are on the manifest.
21:20 Still checking tomorrow's ratios against the guide rota.
17:50 Tomorrow is balanced. You climb the evening route yourself.
Your evening back — tomorrow just needs a glance
Marketplaces take a commission or per-booking fee on sales you sourced yourself. Retveno is a flat monthly subscription with 0% commission — bring the customers over your own channels and keep every euro. Collect deposits with a one-click Stripe link and cut no-shows with automatic WhatsApp and SMS reminders.
Run each route as a scheduled departure with the capacity set to the ratio. Once it is full it stops taking bookings, so the limit is enforced when people book rather than discovered at the trailhead.
No. Keep taking bookings on WhatsApp, Instagram and Messenger exactly as you do today. Connect your channels once and booking messages turn into ready-to-confirm bookings automatically.
Guide ratios cap how many climbers can go out on a given route, and harness and helmet sizing has to be known before the kit is loaded. In Retveno those are custom fields you define per tour — for this one, typically harness and helmet size, climbing experience, height, group ratio. They arrive filled in on the booking, appear on the departure manifest, and export to CSV with everything else.
Yes. One flat monthly price — no commission and no per-booking fee. Every booking stays 100% yours.
Yes. Start free with no credit card required, upgrade when you're ready, and cancel anytime — your data always stays yours.
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Also see: WhatsApp booking software · Is this departure worth running? · Adventure experiences · Pricing
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